Blocked toilet?
In a single-bathroom home, that may need emergency dispatch. If more than one toilet, maybe it can wait. You tell us how to support your tenants.
Property Management Answering Service
Call support by your rules.
Answer Denver takes tenant messages and routes urgent maintenance calls for property managers in Denver and the surrounding metro area. Your instructions determine when we contact the on-call team.
We take the message and dispatch ONLY when your instructions say to do so.
Your tenants may be reporting maintenance concerns, access issues, noise complaints, safety concerns, utility problems, or true emergencies. We follow the criteria you provide so routine issues can be documented for the next business day while urgent situations reach your on-call team.
We don't guess, we follow the criteria your property team has given us.
Common call handling examples
- Capture tenant name, unit, callback number, property, and issue details.
- Separate routine maintenance messages from true emergency calls.
- Dispatch your on-call team only when the caller's situation matches your escalation rules.
Heating and Air
You set the temperature limits for heating and cooling calls. We use those limits to decide whether to hold the message or contact your on-call team.
Lockouts
If your policy is the tenant pays for a locksmith, we will pass on that information for you. If it is urgent, we will dispatch it immediately.
Want us to follow your maintenance criteria?
Tell us which maintenance calls can wait and when to contact your on-call team.